FAQ

When will my order ship?
Since our coffee is roasted to order, a typical week is broken up into two roasting production cycles. We roast Monday-Thursday. Please find the deadlines for each below to see when your order will ship.

Orders Roasted Monday-Tuesday
Ships Wednesday
Deadline: Sunday before midnight

Orders Roasted Wednesday-Thursday
Ships Friday
Deadline: Tuesday before midnight

If I select the roastery pick-up option for my order, when should I stop by?
You will be asked to choose a time slot when you do so. However, you may stop by anytime that a team member is here. Those times tend to be:


Monday-Thursday: 8:30am - 4:30pm.
Friday: 8:30am - 2:00pm

Please note that pick up orders follow the same cadence as shipped orders. Please take a look at the order deadlines above to see when your order would be ready for pick up based on when you order.

Do we do tours or tastings/cuppings?
We do a monthly cupping/tasting every first Friday of the month at 11am. The sign up link is posted on our instagram page as well as the front page of our website! These cuppings are a great way to get a taste of our menu and learn about coffee in general. Everyone is welcome. No prior coffee knowledge or experience is needed so don't be shy. 

Does our roastery process any highly allergic foods?
No, we only process coffee.

What are flavor notes? Are they actually in the coffee?
Flavor notes listed on our bags are not actual ingredients in the coffee. Tasting notes are meant to communicate the general flavor profile of a coffee. 

Are we open to the public?
Most days, we are strictly a production space. However, we do host events and occasional cafe service! 

Where can you find our coffee?
Please find a list of our stockists here. 

How do we typically roast?
Light to medium. 

Do we have an espresso roast?
We do not have an espresso-specific roast. We believe all of our coffees can work as espresso through respective calibration and you’ll find that certain recipes will cater better to certain coffees. We tend to try all of our coffees using different brew methods, from espresso to filter, so that we can help guide our customers through calibration. If there’s a coffee you’re curious how to brew, reach out to us we’re happy to help.

Do we donate coffee?
Where possible, we offer coffee donations to mutual aid and community events. Please email david@smallplanescoffee.com for donation requests.

Any other questions or order issues? Please email us!