Please read our FAQ for holiday closure and shipping time information

FAQ

Holiday Closures:

November:
Nov 24, 2022(Thursday): CLOSED
Nov 25, 2022(Friday): CLOSED
December:
Dec 26, 2022(Monday): CLOSED
Dec 27, 2022(Tuesday): CLOSED
 
When will my order ship?
Due to our coffee being roasted to order, a typical week is broken up into two roasting production cycles. We roast Monday-Thursday. Please find the deadlines for each below to see when your order will ship.
1st production cycle:
Ships Wednesday
Deadline: Sunday at midnight
2nd production cycle:
Ships Friday
Deadline: Tuesday at midnight
If I select to pick up my order at the roastery, what times can I come by?
You will be asked to choose a time slot when you do so. However, you may stop by anytime that a team member is here. Those times tend to be weekdays 8am - 4pm. Please note that pick up orders follow the same cadence as shipped orders. Please take a look at the order deadlines above to see when your order would be ready for pick up based on when you order.
Does our roastery process any highly allergic foods?
We do not. We only process coffee.
What are flavor notes? Are they actually in the coffee?
Flavor notes listed on our bags are not actual ingredients in the coffee. The flavor notes are also not what we are telling you that you have to taste. Everyone has different experiences with flavors and flavor notes on our bags are descriptors available to help describe what our team tastes from a particular coffee to our customers. This way, consumers can better understand which kinds of coffee they enjoy whether that is a medium-roasted low acidity Brazil to a light roasted high acidity Kenyan coffee.
Are we open to the public?
Unfortunately, we are not. As much as we would like to sit down and have some coffee with all of you it just isn’t something we’re doing right now. We may occasionally hold a fundraising event for a good cause, but we are hoping to have regular tasting events in the near future.
Where can you find our coffee?
Please find a list of our friends here: https://smallplanescoffee.com/pages/locations
How do we typically roast? 
We typically roast on a spectrum from medium light to medium.
Do we have an espresso roast? 
We do not have an espresso-specific roast. We believe all of our coffees can work as espresso through respective calibration and you’ll find that certain recipes will cater better to certain coffees. We tend to try all of our coffees using different brew methods, from espresso to filter, so that we can help guide our customers through calibration. If there’s a coffee you’re curious how to brew, reach out to us we’re happy to help.
Any other questions? Please email us :)