FAQ
When will my order ship?
Since our coffee is roasted to order, a typical week is broken up into two roasting production cycles. We roast Monday-Thursday. Please find the deadlines for each below to see when your order will ship.First production cycle:
Ships Wednesday
Deadline: Sunday at midnight
Second production cycle:
Ships Friday
Deadline: Tuesday at midnight
If I select the roastery pick-up option for my order, when should I stop by?
You will be asked to choose a time slot when you do so. However, you may stop by anytime that a team member is here. Those times tend to be weekdays 8am - 4pm. Please note that pick up orders follow the same cadence as shipped orders. Please take a look at the order deadlines above to see when your order would be ready for pick up based on when you order.
Does our roastery process any highly allergic foods?
We do not. We only process coffee.
What are flavor notes? Are they actually in the coffee?
Flavor notes listed on our bags are not actual ingredients in the coffee. The flavor notes are also not what we are telling you that you have to taste. Everyone has different experiences with flavors and flavor notes on our bags are descriptors available to help describe what our team tastes from a particular coffee to our customers. This way, consumers can better understand which kinds of coffee they enjoy whether that is a medium-roasted low acidity Brazil to a light-roasted, high-acidity Kenyan coffee.
Are we open to the public?
Most days, we are strictly a production space. However, we do host events and occasional cafe service! After a long hiatus, we are excited to resume our public coffee tastings. Every first Friday of the month at 11am, we will host a coffee tasting open to the public. Our first tasting back is Friday, April 7th. Registration link not yet released.
Where can you find our coffee?
Please find a list of our stockists here.
How do we typically roast?
We typically roast light to medium.
Do we have an espresso roast?
We do not have an espresso-specific roast. We believe all of our coffees can work as espresso through respective calibration and you’ll find that certain recipes will cater better to certain coffees. We tend to try all of our coffees using different brew methods, from espresso to filter, so that we can help guide our customers through calibration. If there’s a coffee you’re curious how to brew, reach out to us we’re happy to help.